Disaster Recovery and High Availability Features in Lync 2013

As in Lync Server 2010, the main high availability (HA) scheme for Lync Server 2013 is based on server redundancy via pooling. If a server running a certain server role fails, the other servers in the pool running the same role take the load of that server. This applies to Front End Servers, Edge Servers, … Continued

Defining Response Group Business Hours and Holidays for Microsoft Lync

Workflows identify when the response group is available to take calls and how to handle calls that are made when the response group is not available. Before you configure your workflows, you can define your business hours and holidays. Then when you configure a workflow, you just apply the business hours and holidays that you … Continued

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