News

Avtex Acquires Integrated Access Solutions

MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider.  IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. “We’re really excited to bring the … Continued

We Have Moved!

We Have Moved!

It is official and we are at our new office location! 2151 Michelson Dr., Suite 185 Irvine, CA 92612    

Skype for Business is Here and This is Only the Beginning

Skype for Business is Here and This is Only the Beginning

Today’s post was written by Zig Serafin, corporate vice president for the Skype for Business team. Enabling people to connect with one another is central to Microsoft’s mission to reinvent productivity and help people make the most of every moment. For us, connecting people means delivering experiences capable of conveying all forms of human expression—verbal, … Continued

Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite

Ansafone Deploys Interactive Intelligence All-in-One IP Communications Software Suite

Source:  Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment INDIANAPOLIS & SANTA ANA, Calif.–(BUSINESS WIRE)–Ansafone Contact Centers, which provides outsourced contact center services nationwide, has deployed an all-in-one IP communications software suite from Interactive Intelligence Group Inc. (Nasdaq: ININ), … Continued

2013 Annual UC Symposium & Golf Tournament

2013 Annual UC Symposium & Golf Tournament

We held our annual UC Symposium & Golf Tournament at Dove Canyon Country Club again this year.  The event was well attended.  We had guest speaker Jason Alley from Interactive Intelligence discuss “The Consumerization of Customer Service: How the Cloud, Mobility, Social and Analytics are Forever Changing Service Delivery.” The symposium was followed by a best … Continued

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Holiday E-Cycle Event benefiting South County Outreach

This week we hosted a free E-Cycle event benefiting South County Outreach.  The program allows local residents and businesses to discard for free any unused, unwanted, working or not electronics for recycle.  This event actually generates funds that will be donated to the local, Lake Forest non-profit organization South County Outreach. We received old televisions, … Continued

2012 Annual UC Symposium & Golf Tournament

2012 Annual UC Symposium & Golf Tournament

The 2012 Annual UC Symposium and Golf Tournament had more attendees, more topics and more giveaways!  Every guest left with a goodie bag filled with stuff you won't want to give to your kids!  We'd like to thank Jabra for donating a Speak 410 for each guest on Monday, valued at over $100.  We'd also … Continued

What’s New for Lync 2013

Following are a few items that will be available with the release of Microsoft Lync 2013 as posted on Microsoft TechNet: • Multi-party HD Video with H.264 SVC support. In Lync Server 2010, 720p HD video was peer to peer only. In Lync Server 2013, it includes conferences as well. • Gallery View for conferencing … Continued

100 Registered Guests

We hosted an Orange County Executive Luncheon at The Ranch Restaurant located on the Extron campus.  With 100 registered guests, the banquet facility was filled to capacity. The executive luncheon discussed Microsoft Lync’s extensibility into the Contact Center. With speakers from Interactive Intelligence, IntelePeer, HP, Jabra and Softchoice, feedback was positive. “Excellent choice of panelists. … Continued


Integrated Access Solutions

INTEGRATED ACCESS SOLUTIONS

2151 Michelson Dr., Suite 185, Irvine, California 92612  ·  Phone 866-624-1225 Direct  ·  Fax 949-421-0115