MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. “We’re really excited to bring the … Continued
It is official and we are at our new office location! 2151 Michelson Dr., Suite 185 Irvine, CA 92612
Integrated Access Solutions (IAS) was recently awarded contract to implement an Interactive Intelligence contact center integrated with Microsoft Lync for the Orange County Transportation Authority (OCTA). More details follow…
Source: Business Wire Press Release Outsourced contact center reports improved customer service, increased agent productivity, and reduced costs as a result of software suite deployment INDIANAPOLIS & SANTA ANA, Calif.–(BUSINESS WIRE)–Ansafone Contact Centers, which provides outsourced contact center services nationwide, has deployed an all-in-one IP communications software suite from Interactive Intelligence Group Inc. (Nasdaq: ININ), … Continued
FOOTHILL RANCH, Calif., July 11, 2011 /PRNewswire/ — Hampton Products, a major global enterprise that specializes in residential hardware, lighting and travel security products, has completed the deployment of Microsoft Lync and Exchange UM for global corporate communications and collaboration services to employees and partners. With the help of Integrated Access Solutions’ (IAS) senior consulting … Continued
IRVINE, Calif., May 2, 2011 — A major global enterprise that specializes in Fortune 1000 information security solutions, chose Microsoft Lync over a traditional VOIP PBX system for rich corporate multimedia communications. With the help of Integrated Access Solutions’ (IAS) senior consulting group, the business managers decided to transition all corporate communications and messaging functions … Continued
Integrated Access Solutions is proud to announce our recent certification in Microsoft’s Unified Communications Voice Partner Program. IAS has been qualified by Microsoft to deploy Microsoft unified communications technologies, such as Exchange Unified Messaging and Office Communications Server, including audio, video, and Web conferencing, and VoIP.