Capabilities in Lync 2013

  Customize and extend Lync Customize Lync to operate with legacy systems in new ways, or add functionality through extensions on top of Lync’s APIs. Empower customer care Empower unique customer care scenarios using multichannel communications, or extend Lync beyond the enterprise with ISV solutions such as web chat, IVR, or a contact center. Embed … Continued

Webcast: The Consumerization of Customer Service

How the Cloud, Mobility, Social & Analytics are Forever Changing Service Delivery

We are in the midst of a new wave of innovation as major disruptive forces – cloud, mobile, social and analytics –
charge forward. Learn why we’re not on a convergence course, but rather a collision course that, once all the pieces
are put (back) together, will completely change the way we deliver service to customers.

Come get a glimpse of what the future holds so you can be the one to shatter your company’s view of customer
service. Help put the pieces back together to paint a compelling vision for the future.

Jason was our keynote speaker at the 2013 Annual UC Symposium and Golf Tournament. The topic was very well received, so much in fact we decided to bring it to you online through the webcast.

Webcast: Social Media Management in the Contact Center

Learn how to make social media management a well-coordinated and visible process in your contact center.



You turn your contact centerinto a social media powerhouse.

  • Monitor posts and Tweets as well as blogs on Facebook, Twitter, LinkedIn and other social networks. When user comments impact your company, you’re able to route, respond, track and report on them accordingly.
  • Create a 360° social media view of customers to aid problem resolution and build your brand.
  • Establish a “listening station” to stay current with consumer opinions on your products and services. You more effectively generate leads, increase sales, strengthen customer loyalty, and prevent a potential crisis when opinions are negative.

Webcast: Optimizing Your Contact Center


Guest Speaker, Lois Whitman, President and CEO of LRW Associates, a contact center operations expert draws on over 30 years of experience in call center operations and consulting that enable her to envision the benefits and pitfalls of various operational processes and initiatives.  Ms Witman has led projects in verticals such as healthcare, insurance, financial services and pharmaceuticals.  Recently she has designed and implemented organizational and process redesigns for 3 government contact centers to accommodate the text chat chanel.

In this session,  Ms. Whitman discusses:
•    Identifying opportunity areas
•    Common performance hot spots
•    Overcoming obstacles
•    Prioritizing required actions
•    Implementing and tracking results

Integrated Access Solutions – Video

Integrated Access Solutions – Video

IAS provides you with the solutions, services, and expertise required to solve your communications problems – even the ones you didn’t know you had.

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Microsoft Lync 2013 Demonstration

  Lync provides a consistent, single client experience for presence, instant messaging, voice, video and meetings. Lync 2013 supports multiparty HD video conferencing, modern “touch first” capabilities for fast and natural communications, and work anywhere scenarios that do not require a VPN for encryption. Lync 2013 users can connect to anyone on Skype, enabling rich … Continued

Integrated Access Solutions


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