Customize and extend Lync Customize Lync to operate with legacy systems in new ways, or add functionality through extensions on top of Lync’s APIs. Empower customer care Empower unique customer care scenarios using multichannel communications, or extend Lync beyond the enterprise with ISV solutions such as web chat, IVR, or a contact center. Embed … Continued
Making Lync your corporate PBX? On its own, Microsoft Lync 2013 supports voice communications with a rich mix of UC offerings, including presence, instant messaging and conferencing. But implementing Lync as a complete PBX replacement requires certain mission-critical voice elements to be added first.
How the Cloud, Mobility, Social & Analytics are Forever Changing Service Delivery
We are in the midst of a new wave of innovation as major disruptive forces – cloud, mobile, social and analytics –
charge forward. Learn why we’re not on a convergence course, but rather a collision course that, once all the pieces
are put (back) together, will completely change the way we deliver service to customers.
Come get a glimpse of what the future holds so you can be the one to shatter your company’s view of customer
service. Help put the pieces back together to paint a compelling vision for the future.
Jason was our keynote speaker at the 2013 Annual UC Symposium and Golf Tournament. The topic was very well received, so much in fact we decided to bring it to you online through the webcast.
Want to make your business really stand out? Watch this video to find out how the Customer Interaction Center (CIC) from Interactive Intelligence can help you turn customer service into a competitive weapon.
Join us with special guest speaker David Ham, Technical Sales Consultant with Interactive Intelligence as he demonstrates how to manage contact center, customer interaction directly with Salesforce.
Learn how to make social media management a well-coordinated and visible process in your contact center.
You turn your contact centerinto a social media powerhouse.
- Monitor posts and Tweets as well as blogs on Facebook, Twitter, LinkedIn and other social networks. When user comments impact your company, you’re able to route, respond, track and report on them accordingly.
- Create a 360° social media view of customers to aid problem resolution and build your brand.
- Establish a “listening station” to stay current with consumer opinions on your products and services. You more effectively generate leads, increase sales, strengthen customer loyalty, and prevent a potential crisis when opinions are negative.
Guest Speaker, Lois Whitman, President and CEO of LRW Associates, a contact center operations expert draws on over 30 years of experience in call center operations and consulting that enable her to envision the benefits and pitfalls of various operational processes and initiatives. Ms Witman has led projects in verticals such as healthcare, insurance, financial services and pharmaceuticals. Recently she has designed and implemented organizational and process redesigns for 3 government contact centers to accommodate the text chat chanel.
In this session, Ms. Whitman discusses:
• Identifying opportunity areas
• Common performance hot spots
• Overcoming obstacles
• Prioritizing required actions
• Implementing and tracking results
IAS provides you with the solutions, services, and expertise required to solve your communications problems – even the ones you didn’t know you had.
Lync provides a consistent, single client experience for presence, instant messaging, voice, video and meetings. Lync 2013 supports multiparty HD video conferencing, modern “touch first” capabilities for fast and natural communications, and work anywhere scenarios that do not require a VPN for encryption. Lync 2013 users can connect to anyone on Skype, enabling rich … Continued