Microsoft Lync Beats Cisco, ShoreTel and Mitel for a Unified Communications Deployment at a Global Manufacturing Enterprise
FOOTHILL RANCH, Calif., July 11, 2011 /PRNewswire/ — Hampton Products, a major global enterprise that specializes in residential hardware, lighting and travel security products, has completed the deployment of Microsoft Lync and Exchange UM for global corporate communications and collaboration services to employees and partners.
With the help of Integrated Access Solutions’ (IAS) senior consulting group, the business managers at Hampton decided to transition all corporate communications and messaging functions to Microsoft Lync and Exchange 2010.
IAS designed a comprehensive solution utilizing AudioCodes gateways and Lync Optimized endpoints provided by Plantronics, Jabra and Polycom. For real time system monitoring and proactive help desk support, IAS deployed Kontinuum, a monitoring and management platform by Servera that is specific to Lync and the network infrastructure that it depends on.
IAS Senior Consulting team led by David Langlois and Don Vander Wal had this to say about the project: “Working with Hampton was an excellent experience. This was truly a collaborative effort for both teams that worked closely to create a global communications and collaboration vision for their enterprise. Now, regardless of location or device all Hampton users are at the center of their communications experience. With rich presence and real time status, users now choose how they wish to communicate with fellow employees, vendors and even partners like IAS by a single click to launch an instant message session, a voice call, a video call or a web collaboration session. The Microsoft solution is powerful and a game changer for enterprise communications and collaboration.”
“The guys at IAS were great to work with and adopted our style of work. They partnered with us and taught us what to do rather than to just do it for us,” said the Vice President, CIO Brian Millsap. “Our CEO emailed me from China. He and much of our marketing and engineering staff are there often. On his first trip there after our Lync deployment, he said:
“Love the new Lync system. If this saves our company some money then it is a hat trick:
- Clear connections
- Very convenient and comfortable hardware, and
- Saves money
All good stuff. Nice job IT Team!”
Howard Shen, the IT Manager for Hampton, had this to say about Integrated Access Solutions, “IAS is one of the consultants that actually understands our needs and can actually fit and deliver based from that.”
For over 30 years Hampton has grown by providing outstanding performance for its customers. The company manufactures high quality products backed by unsurpassed warranty protection. Hampton’s unique, creative merchandising programs, outstanding service levels and on-time delivery have enabled its retail customers to increase category share while improving profits and customer satisfaction.
About Integrated Access Solutions
IAS, a Managed Microsoft Gold Partner, is a highly specialized consulting firm that helps companies strategically align unified communications and unified contact center technologies with business objectives. By focusing on customer needs we deliver highly effective and action-oriented unified communications projects on time and on-budget.