Our Work

phone 866-624-1225

Since 2002, Integrated Access Solutions (IAS) has taken a hands-on approach to communications solutions development. Whether installing and maintaining PBXs or modernizing entire contact centers, the IAS team works side by side with its customers to develop cost-effective options that yield quantifiable results.

The experience the IAS team has gained as a result of its hands-on approach is what now allows IAS to provide high-level consulting and advisory services to small and medium-size businesses, as well as to multiple Fortune 500 companies. These companies include organizations operating within the financial services, technology, utilities and energy, non-profit, consumer electronics, retail and e-commerce, and education sectors.

When you work with IAS, you can trust that you are working with seasoned professionals with real world experience that will provide you with more than simple recommendations regarding your company’s communications needs. With IAS, you will get the high-level consultations and fully architected and implemented communications solutions you need to increase productivity and revenue now and in the future.

How, exactly, does IAS set companies up for immediate and future successes? Here you can view snapshots of some of our recent customer engagements. Then, contact us to find out how we can help you generate your unique success story.

 

IndustryCompanyScope of Engagement
Financial ServicesLarge Lending Company
  • ININ multi-channel contact center design and implementation
  • Predictive dialer implementation
Large Direct Mortgage Lender
  • Contact center technology requirements assessment
  • ININ multi-channel contact center implementation
Large Fortune 500 Life Insurance Enterprise
  • Microsoft Lync architect, design and implementation
Largest Locally Owned Financial Institution in San Diego County
  • ININ contact center platform architect design and implementation to support 60 contact center agents across multiple business units
  • Enable call/screen recording and quality assurance
  • Implementation and migration of more than 1,000 Avaya Modular Messaging users to Microsoft Exchange Unified Messaging
TechnologyGlobal Video Electronics Enterprise with Over 30 Offices Worldwide
  • UC architect design, implementation and migration of 2,000 Avaya users and 200 contact center agents to Microsoft Lync and interactive intelligence contact center platforms
  • Migration of 20+ PRI circuits to 200 SIP trunks resulting in a 50% reduction in monthly telecommunications, audio, and web conferencing expenses
  • Implementation of integrated Polycom video conferencing infrastructure with Microsoft Lync
Fortune 500 Enterprise that is the Largest Disk Manufacturer in the World
  • Avaya upgrade and relocation
  • Microsoft Lync architect design, implementation and integration with existing Avaya infrastructure
  • Ongoing maintenance and support
Utilities/EnergyLarge Domestic Oil and Gas Exploration and Production Company
  • UC architect design, implementation and the migration of 600 users on disperate PBX platforms to Microsoft Lync 2013 and Exchange Unified Messaging
Non-ProfitLarge Non-Profit Organization Ministering to the Needs of the Less Fortunate
  • ININ predictive dialer implementation
  • Microsoft Dynamics CRM integration
Consumer ElectronicsLeading HDTV Manufacturer in America
  • Support and management of its interactive intelligence contact center platform
  • Customized complex routing with advanced DR capabilities
  • Computer telephony integration
Retail/E-CommerceLeading Mattress Reseller in America
  • Implementation of a centralized interactive intelligence unified communications and contact center solution, supporting 30 customer service agents and more than 35 retail locations
Leading Provider of Internet Based Postage Services
  • Implementation of an advanced contact center and unified communications solution to support enterprise and customer related requirements
Leading Specialty Retailer with Over 600 Stores Across 50 States
  • Implementation and integration of Microsoft Lync Web and audio conferencing solution with existing Avaya infrastructure
  • Assistance with multiple Avaya upgrades and ongoing support (10 years+)
The Leading Pet Specialty Retailer with Over 1,400 Stores Across North America
  • Microsoft Lync 2010 implementation and Lync 2013 migration and integration with legacy Mitel PBX to enable centralized trunking and 4-digit dialing
Leading Apparel and Accessory Retailer with Over 600 Stores Across North America
  • Architect, design and implementation of a managed interactive intelligence multi-channel contact center platform supporting 50-100 agents, 3 brands and the internal IT help desk
  • Enhancement of contact center reporting, improving visibility into KPIs
  • Implementation of advanced contact center features to include call/screen recording, advanced call, and e-mail, Web chat routing and queuing
  • Design and implementation of SIP; a cost-effective and redundant SIP trunking solution with “look ahead” routing to 3-party outsourced contact center based on increased call traffic during the peak holiday season
  • Implementation of workforce management software, dramatically improving agent scheduling and utilization
  • Deployment and integration of advanced IVR self-service capabilities with client ERP/CRM platform
EducationA California State University Campus
  • Providing Avaya maintenance and multiple upgrades for more than 10 years
A University of California Campus
  • Design and implementation of a cloud-based interactive intelligence multi-channel contact center solution to support HR, benefits and retirement questions from any current or former UC employees or staff
  • Key feature enhancements, including Multi-Channel ACD, Recording, WFM, Speech Analytics, and Post Call Survey

Integrated Access Solutions

INTEGRATED ACCESS SOLUTIONS

2151 Michelson Dr., Suite 185, Irvine, California 92612  ·  Phone 866-624-1225 Direct  ·  Fax 949-421-0115