IAS - Unified Communications

Unified Communications

Unified communications (UC) is "an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes"(as defined by Wikipedia). This potentially includes the integration of fixed and mobile voice, e-mail, instant messaging, desktop and advanced business applications, Internet Protocol (IP)-PBX, voice over IP (VoIP), presence, voice-mail, fax, audio video and web conferencing, unified messaging, unified voicemail, and whiteboarding into a single environment offering the user a more complete but simpler and more effective experience.

IAS Unified Communications (UC) solutions enhance IP-based technologies by merging voice and data onto one network. This consolidated solution connects people and locations more consistently, simplifies communication and increases employee productivity. To get the most out of Unified Communications, many pieces must fall into place, and we have learned from experience that very few businesses can provide them all.

The table below illustrates the wide range of elements that comprise our Unified Communications portfolio:

UC VALUES

FEATURES

BENEFITS

IP Telephony and VoIP Service

Design and implementation of both single and multi-site communications systems, to include: centralized messaging, monitoring and administration by our NOC, as well as automated attendant, business continuity and disaster recovery planning.

Unified Messaging

Integration of all communications streams for messaging - voice mails, emails and faxes are all sent to a common inbox.

Mobile Phone Integration

Extending communications beyond the desktop is an important feature of Unified Communications. Our solution enables mobile employees to keep in touch with the office and customers with the same capabilities as the desktop.

Conferencing and Collaboration

Supports both audio and video conferencing, making teamwork and collaboration easier than ever before. A full range of conferencing options are available - desktop, standard definition, high definition, large screen board room-style systems, and telepresence.

Rich Presence and Instant Messaging

Provides a secure and safe environment for IM and presence applications, enabling efficient communications so your business can respond in real time both internally and externally with customers and suppliers.

Virtual Contact Center

Integration of your Contact Center into the UC environment. Support of multichannel application integration - voice, email and chat - as well as CRM/PBX integration from the likes of Salesforce.com and Microsoft.

Communications Devices and Endpoints

Provides end user support for the full range used in your business - IP phones, soft phones, PDAs, mobile devices, PC desktop.