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Virtual IT Department

IAS Technology Management presents "ThinkV"-- a virtual IT department for your company. ThinkV ensures your systems run optimally by recommending best-in-class technologies tailored to your specific business needs. With ThinkV, you'll get the most out of your IT investments while implementing industry best practices into your existing IT infrastructure and improving the efficiency of your workforce. IAS recognizes the power of the Managed Service Module and presents ThinkV as your best tool to leverage the latest IT technologies.

ThinkV components include:

Systems Engineer

A Professional Systems Engineer will maintain Preventive Maintenance measures on your network, including but not limited to:

• Implementing best practices for all core technologies
• Optimizing systems and identifying system features to best increase worker productivity
• Building/maintaining a reliable backup system that includes an off-site storage plan
• Managing malware/anti-virus/anti-spyware applications and performing remediation to correct any problem systems
• Planning and maintenance for UPS and power system configurations
• Plan, Design, Implement and Manage Unified Communications Systems leveraging Shoretel, Avaya and
  Microsoft best-in-class voice solutions

Technology Advisor

An IAS Technology Advisor will be assigned to your company so you can get the most from your partnership with IAS. With an IAS Technology Advisor you can discuss your service needs, future goals, and take advantage of IAS procurement services. You will also receive a monthly Network Heath Report.

Virtual Chief Information Officer (VCIO)

Long-term strategic planning on a quarterly basis helps keep your technology and business needs aligned. A Systems Engineer will examine your business practices and make recommendations for technology solutions that will benefit your business.

IAS Help Desk

Our remote help desk personnel take ownership of any IT problem you may encounter and coordinate efforts until the issue is resolved. Throughout the process, you are kept fully informed, with a single point of contact. Additionally, you may contact the IAS Help Desk to receive immediate answers on products, features, functions and interoperability.

Proactive Monitoring & Emergency Response

IAS provides 24x7 Proactive Remote Monitoring to ensure that the critical devices and applications that comprise your network are up and running as required. If an emergency is detected via our Remote Monitoring system, your designated Systems Engineer is notified to begin corrective action. Emergency Response is available if your company experiences a critical server or application failure; software corruption, a virus infection negatively impacts business operations, or will cause such impact within 48 hours if not remedied.

Proactive Monitoring includes:

• Virus Protection Monitoring ensures that anti-virus programs are functioning properly and that regular updates are being received and installed.
• Backup System Monitoring ensures that the backup of mission-critical business and client data occurs as scheduled, protecting it from loss or damage.
• Windows Patch Management ensures that all Windows servers and desktops in your network are continually receiving the latest security and performance patches and updates.
• Firewall Availability Monitoring verifies that the firewall is protecting your network and providing internet access.
• Comprehensive Quarterly Reporting provides insight into the health and status of your critical network and desktop devices.

IT Projects

IAS offers superior resources for all your technology projects, including network design, product procurement, upgrades, hardware and software implementation, WAN/LAN and VPN integration and a wide range of complimentary solutions. Upon project completion, IAS provides a customized plan for ongoing support.

Procurement Services

Researching, purchasing and disposing of hardware and software can be a burdensome task. IAS Procurement Service solves this dilemma. We will manage every step of the process, from software and hardware recommendations, ordering, and the financing process. IAS Procurement provides the following benefits:

• Identification - A dedicated Technology Advisor will help you identify the appropriate hardware, software, networking equipment and peripherals.
• Competitive Pricing - Having strategic partnerships with leaders in the technology and telephony industries, IAS is equipped to provide the best solution for your company's needs at competitive prices.
• Licensing Expertise - We identify and navigate through the myriad of software licensing and support programs, then recommend the right one(s) for your company.
• Financing - A best-in-class program to facilitate financing and leasing options for your technology and project needs.

Network Configuration Management Database

We keep an up-to-date record of your unique network configuration, including devices, servers, passwords, settings, applications and more. This information is at the fingertips of your Systems Engineer and help desk support personnel so that anyone on our team can assist you without delay. IAS will provide network configuration for all servers and network devices on and off the site including:

• Unified Communications Systems
• Server roles and responsibilities
• Critical Applications
• Email System
• Backup System
• Network Devices
• Firewall configuration
• ISP and Carrier information
• Wireless System

ThinkV - Service Levels

We offer four tiers of IT service and professional support, with solutions for all ranges of business requirements.

ThinkV - Service Levels
Features & Benefits	Basic	Essential	Premium	Hosted
Our Proactive network server monitoring reduces unplanned outages by over 80%. The unique remote support technology allows IAS to securely access and control your computer or server from our help desk. Critical and non-critical events are detected faster, allowing the IAS Support Team to respond more efficiently.
The ClientWeb Portal allows clients to open, track, andmonitor service tickets at their convenience. The database contains a complete history of service requests and the solutions implemented to resolve them.
IAS works with you on all your technology purchases to ensure that you get the best solution for your business needs.
IAS provides emergency help if your company experiences a critical issue which requires immediate service. If the emergency is detected via our Remote Monitoring, your designated Systems Engineer is notified to begin corrective action.
Long-term strategic planning on a quarterly basis helps keep your technology and business needs aligned. A Systems Engineer will examine your business practices and make recommendations for technology solutions that will benefit your business.
Our automated tools scan your network daily to produce a report of your hardware and software inventory. An Executive Report is generated monthly, detailing the performance, security, and integrity of your network environment.
Our remote access software allows us to connect to any Windows-based computer, enabling us to resolve many issues off site. In the event the issue cannot be solved remotely, your designated Systems Engineer will be contacted for advanced support options, including on-site support.	T&M	T&M
Your dedicated Systems Engineer provides regularly scheduled visits to ensure that your company is getting the most out of its existing IT investment.	Optional		As Needed
Hosting Plans offer best-of-breed routers, servers, and firewalls to ensure that your online presence is fast, secure and reliable. This plan guarantees 99.9% uptime.	Optional
Managed Firewall provides 24/7 monitored protection. Our Security Engineers are notified of any security or connectivity issues and take appropriate action, including configuration changes, network troubleshooting, and customer notification. All details are outlined and submitted to you monthly.	Optional
Your data is backed-up remotely and automatically, reducing the risk of error, lost data and security breaches. This online service ensures peace of mind that your data is both safe and secure.	Optional
IAS offers superior resources for all your technology projects, including network design, product procurement, upgrades, hardware and software implementation, WAN/LAN and VPN integration. Upon project completion, IAS provides a customized plan for ongoing support.	Optional