MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider. IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. “We’re really excited to bring the … Continued
Solutions: What We Do
IAS provides you with the solutions, services, and expertise required to solve your communications problems—even the ones you didn’t know you had.
You might need an experienced advisor to help you analyze your business processes and define your communications needs. You might want to expand or improve the efficiency of your contact center. Or simply hope you can improve communications throughout your organization to capture missed opportunities. At IAS, we’re your solutions, implementation, and product experts.
We help you leverage all possible communication channels, including voice, email, chat, video, social, interactive voice response, and web—to ensure everyone who needs to communicate can do so. Regardless of who needs to interact, where they are, or what channel they prefer to use, your customers, partners, vendors, and members of your distributed workforce can all be heard.
Our Professional Services and Methodology
We can consult on your needs, architect a solution, implement the technology, and manage and support your new system. You tell us the services you need, and we’ll deliver.
Our Packaged Offerings
We have hand-selected a variety of leading products and technologies—from a range of providers—that deliver the best functionality, reliability, and value. Armed with these best-of-breed components, we tailor solutions to each customer’s needs.
Our Technology Partner Solutions
After rigorous and comprehensive evaluation and testing, we formed strategic partnerships with vendors offering comprehensive, all-in-one solutions. Our thorough knowledge of these products allows us to configure a solution specific to each customer.