Solutions

Solutions: What We Do

IAS provides you with the solutions, services, and expertise required to solve your communications problems—even the ones you didn’t know you had.

You might need an experienced advisor to help you analyze your business processes and define your communications needs. You might want to expand or improve the efficiency of your contact center. Or simply hope you can improve communications throughout your organization to capture missed opportunities. At IAS, we’re your solutions, implementation, and product experts.

We help you leverage all possible communication channels, including voice, email, chat, video, social, interactive voice response, and web—to ensure everyone who needs to communicate can do so. Regardless of who needs to interact, where they are, or what channel they prefer to use, your customers, partners, vendors, and members of your distributed workforce can all be heard.

 

Our Professional Services and Methodology

We can consult on your needs, architect a solution, implement the technology, and manage and support your new system. You tell us the services you need, and we’ll deliver.

 

Our Packaged Offerings

We have hand-selected a variety of leading products and technologies—from a range of providers—that deliver the best functionality, reliability, and value. Armed with these best-of-breed components, we tailor solutions to each customer’s needs.

 

Our Technology Partner Solutions

After rigorous and comprehensive evaluation and testing, we formed strategic partnerships with vendors offering comprehensive, all-in-one solutions. Our thorough knowledge of these products allows us to configure a solution specific to each customer.

You might need an experienced advisor to help you analyze your business processes and define your communications needs. You might want to expand or improve the efficiency of your contact center. Or simply hope you can improve communications throughout your organization to capture missed opportunities. At IAS, we’re your solutions, implementation, and product experts.

  • Avtex Acquires Integrated Access Solutions

    MINNEAPOLIS, MN – May 30, 2017 – Avtex, a provider of Customer Interaction Management Solutions, announced today that they have acquired Integrated Access Solutions (IAS), a customer experience (CX) and contact center solutions provider.  IAS specializes in custom built, hand-crafted contact center solutions leveraging the Genesys and Microsoft platforms. “We’re really excited to bring the … Continued

  • Myths About Moving to the Cloud

    Most companies have decided they need the business agility and want the cost savings that come when moving to the cloud. But with the bewildering amount of contradictory information floating around on the Internet, not many really understand exactly what that means or what it entails.

  • Get Easy Answers to Hard Questions

    The questions to running contact centers are complex, and endless. What if staff attrition is more then we planned for? What if we get more calls and can’t hire more staff? What if we use overtime instead of hiring to cover seasonal peaks? Good quick answers are hard to arrive at.


Integrated Access Solutions

INTEGRATED ACCESS SOLUTIONS

2151 Michelson Dr., Suite 185, Irvine, California 92612  ·  Phone 866-624-1225 Direct  ·  Fax 949-421-0115